At Charsuti, we are committed to providing our customers with a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer-support team within 7 days of receiving your order. Please provide your order number and reason for requesting the return or exchange.

  2. Pack the product securely in its original packaging and include the original invoice.

  3. Send the parcel to the return address provided by our customer-support team.

  4. Once the returned product is received, it will be inspected by our team.

  5. If your return is approved, the refund will be processed within 6 to 7 working days.

  6. Instead of a refund, you may also request an exchange, discount code, or store credit equal to the approved return amount.

Return and Exchange Conditions

To qualify for a return or exchange:

  • The request must be submitted within 7 days of receiving the order.

  • The product must be unused, unworn, unwashed, and undamaged.

  • All original tags, labels, packaging, and accessories must remain attached.

  • The original invoice must be included with the returned product.

  • Products showing signs of use, washing, alteration, perfume, stains, makeup, or damage will not be accepted.

  • Products with missing tags, labels, packaging, or accessories will not be accepted.

  • Items purchased as part of a set must be returned as a complete set.

  • Clearance, final-sale, or non-returnable items may not qualify for return or exchange.

Charsuti reserves the right to refuse a return or exchange if the product does not meet the conditions stated above.

Return Shipping Charges

The customer will be responsible for return shipping charges when returning or exchanging a product due to:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect colour or product variation selected by the customer

  • Personal preference

If Charsuti sends an incorrect, defective, or damaged product, the matter will be reviewed by our customer-support team, and return-shipping arrangements will be handled accordingly.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Customers may be required to provide:

  • Their order number

  • Clear photographs of the product

  • A photograph of the parcel packaging

  • A short video showing the issue

After verification, Charsuti may offer an exchange, replacement, store credit, discount code, or refund depending on product availability and the nature of the issue.

Claims submitted after the 7-day return period may not be accepted.

Size Exchanges

Size exchanges are subject to product availability.

If the required size is unavailable, the customer may choose another available product, request store credit, or receive an approved refund according to this policy.

Any difference in product price must be paid by the customer. If the replacement product costs less, the remaining approved amount may be provided as store credit.

Refund Processing

Approved refunds will normally be processed within 6 to 7 working days after the returned product has been received and inspected.

The refund may be issued through an available payment method, bank transfer, JazzCash, or store credit, depending on the original payment method and the agreement with the customer.

Shipping and delivery charges are generally non-refundable unless the return is due to an incorrect, defective, or damaged product sent by Charsuti.

The time required for the refunded amount to appear in the customer’s account may depend on the bank or payment provider.

Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

An order may only be cancelled before it has been packed or handed over to the courier service. Once the order has been dispatched, it cannot be cancelled and will be handled according to the return conditions stated in this policy.

Contact Us

For return, exchange, refund, cancellation, or order-related assistance, please contact our customer-support team:

Customer Care: (+92) 346-887-1730
Email: orders@charsuti.com.pk

When contacting us, please provide your order number and relevant details so our team can assist you efficiently.

Thank you for choosing Charsuti. We appreciate your trust and look forward to serving you again.